Answers to Common Questions
How does English Listening work?
With a paid subscription you log in anytime, anywhere to listen to the audio you choose. We have over 550 recordings at many levels with many different speakers and speeds. We have recordings with American, British and International accents. All recordings have transcripts and scored tests. You can use filters to find the recording that you will enjoy at the level that is right for you.
Please watch this video to see how all the features work. How does it work?
Why do you charge a subscription fee?
Because we’re like an Internet radio station without commercials: you buy a subscription and then tune in anytime and anywhere to enjoy the recordings you like, without advertisements.
How much does it cost?
Subscribers pay $3 each month for unlimited access to all the recordings.
Where can I sign up?
To subscribe with PayPal click here: Subscribe with PayPal
To subscribe with a Visa, MasterCard or Discover credit card click here: Subscribe with a credit card
Why can’t I login?
There are 3 reasons you may be having trouble.
- Please check that you have a subscription by finding your receipt. If you do not have a receipt or your subscription has expired you can subscribe here: Subscribe Now
- You may be using the wrong email address. Please check the welcome email to confirm that you are using the correct address to log in.
- You may be using the wrong password. We do not store your password. If the password you are using is not working please reset it. Password Reset
If you are still having trouble please contact us: Contact Us
I forgot my password, what can I do?
If you forget your password you can create a new one by using the email address you used when you subscribed. Please follow this link to reset your password: Password Reset
How do I reset my password?
Please follow this link to reset your password: Password Reset
Can I download the recordings?
You can listen to our web material anytime and anywhere as long as you have an Internet connection. All the audio is copyright protected. We’re like an Internet radio station without commercials: you buy a subscription and then tune in anytime to enjoy the music you like, but downloading or copying is not possible.
Why can’t I download the recordings?
We’re like an Internet radio station without commercials: you buy a subscription and then tune in anytime to enjoy the music you like, with out advertisements.
Can I advertise on your website?
We’re like an Internet radio station without commercials: you buy a subscription and then tune in anytime to enjoy the music you like, with out advertisements. We do not allow any type of advertising on our website. We understand how important it is to study without distractions. We want our subscribers to be able to easily navigate our site. This site is for learning, not advertising.
Where are the English speakers?
All of our speakers are speaking English. We have 3 varieties of accents you can listen to: American, British and International. You can also use filters to find all the recordings with one of these accents. To find out how to use the filters please enjoy our video: How does it work?
How do I cancel my subscription?
Follow these steps: Log in to your account. Go to the Explore, Listen and Understand screen. Now click on the My Account tab. Select the Cancel My Recurring Payment link, then click Submit Form.
How can I help my students?
If you are a teacher and would like to know more about how you can use English Listening to help your students, please watch our playlist: English Listening for Teachers & Schools
Why can’t I see the player?
If you can’t see the player you need to make sure the Flash Player plugin is installed on your browser. Here is link to the Flash plugin: Free Flash Download
Why can’t I hear the audio?
If you can’t hear the audio please make sure you are listening to the free passages or that you have a subscription. You need a subscription to hear all of the recordings. You may subscribe here: Subscribe Now
If you are still having trouble:
- Make sure volume is turned up
- Make sure your speakers are connected
- Make sure you have the Flash plugin: Free Flash Download
- Make sure your browser is not blocking the Flash player.
If you are still having trouble please contact us: Contact Us
How can I start listening?
Select a passage. Then click the play button in the player just below the photo of the speaker. Watch this video to understand how to use the audio player: Start Listening Now!
What types of credit cards do you accept?
In the US we accept VISA, MasterCard and Discover. Internationally, we accept VISA and MasterCard. We do not accept checks or money orders but you can pay from your bank account using PayPal. If you do not have a PayPal account you can get started using PayPal here: Sign up for PayPal
What types of International credit cards do you accept?
Internationally we accept VISA and MasterCard.
How can I get started with PayPal? I need help.
Get step-by-step instructions for getting started with PayPal here: Step-by-Step Instructions
Can I pay by check?
We do not accept checks or money orders. If you are a school please contact us for other payment solutions. Please try PayPal, it is a fast and easy way to pay internationally. If you do not have a PayPal account you can get started using PayPal here: Sign up for PayPal
How can schools get a free account?
English Listening has some school partners and is always interested in finding more. If you would like to partner with English Listening please contact us: Contact Us
How much do schools pay?
Schools pay a little less for their students. Schools pay $2 a month for each student. To subscribe as a school, use this link for credit card payments: School Subscription
To subscribe as a school, use this link for PayPal payments: School Subscription
How do students subscribe?
Students subscribe for free with the group code that their teacher sends them. If you have your group code you can subscribe here: Students Subscription
Please watch this video playlist for more help: English Listening for Students
Do you give free accounts?
You can watch this video playlist to see how you can use English Listening for free: How You Can Listen for FREE
What is your refund policy?
Please contact us and tell us your issue or problem and we will work with you. You can contact us here: Contact Us
Your success is our goal; we provide a 30-day 100% satisfaction guarantee or your money back.
How can I learn English quickly?
Listen a lot. There is no quick and easy way to learn any language. It takes a lot of time and a lot of hard work. But one of the best ways is to learn through listening. This is a natural way to learn a language. If you listen regularly, you will get better and better. After you can listen well, the speaking and reading will be much easier. For more about natural listening watch this video: Natural Learning
How can I learn to speak English?
Our method is listening first. If you want to learn to speak, you have to practice speaking. But before you can do that, you have to learn the basics of the language. The best way to prepare for speaking is to learn to listen and understand. Once you can listen, then you can start practicing speaking.
How should I study English?
Listen a lot. Listen to lots of realistic passages with different speakers, different accents and different topics, and understand what the speaker means. Relax, enjoy it, and your English will get better and better.
Why does the Listening First method work?
Listening is the natural way to learn a language. That’s how children learn. A large amount of listening helps learners to understand the rules of the language, naturally. This then forms a strong basis for learning the other skills, reading, speaking and writing. For more about natural listening watch this video: Why is this method so beneficial?
How can I take the test?
Click the Take A Test button on the passage your are listening to. This video reviews all the features of the site including how to take a test: How does it work?
Where are the transcripts?
You may view a transcript by clicking the View Transcript button. This video reviews all the features of the site including how to view transcripts: How does it work?
How do I change my credit card information?
If your credit card expires we will notify you. When you renew, you can change your credit card information.
How do I change my email address or password?
Please log in to your account after entering the Listen, Discover and Learn area of the site. Now you can see the My Account tab. Click on the My Account tab. You can change your information on that screen.